STORE POLICY

Privacy & Safety

Last updated: September 2026

Eri de Sign respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Eri de Sign collects, uses and protects personal information when you visit or make a purchase through our website www.eridesign.gr.

1. WHO WE ARE

Eri de Sign

Εριφύλλη Καλπάκα

Ag. Ioannou 18-2

Agia Paraskevi, Greece

Tel: +30 6973301943

Email: eridesign@ymail.com

For the purposes of applicable data protection legislation, Eri de Sign/Εριφύλλη Καλπάκα is the controller of the personal data collected through this website.

2. WHAT PERSONAL DATA WE COLLECT

Depending on how you use our website, we may collect the following information:

• Name and surname

• Email address

• Telephone number

• Billing and delivery address

• Order and purchase information

• Information you provide when contacting us

• Information necessary to process returns or exchanges

• Technical information such as IP address, browser type and device information

• Cookie and similar technology information, where applicable

We only collect information that is necessary for the purposes described in this Privacy Policy.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

• Place an order through our online store

• Create or use an account, where available

• Contact us by email or through our website

• Request an exchange or return

• Subscribe to communications from us, where applicable

• Browse and use our website

4. HOW WE USE YOUR PERSONAL DATA

We may use your personal data to:

• Process and fulfil your orders

• Process payments

• Arrange delivery of your order

• Communicate with you regarding your order

• Handle returns and exchanges

• Respond to your questions and requests

• Maintain and improve our website and services

• Prevent fraud, misuse and security incidents

• Comply with our legal and accounting obligations

• Send marketing communications where you have given the required consent

We do not use your personal data for purposes that are incompatible with the purposes described above.

5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we process your personal data on the following legal bases:

• To perform a contract with you, such as processing and delivering an order

• To comply with legal obligations, such as accounting and tax requirements

• Where necessary for our legitimate interests, such as website security and preventing fraud

• Where you have given your consent, such as for certain marketing communications or non-essential cookies

6. PAYMENT INFORMATION

Payments made through our website are processed through the payment services available through Wix.

Eri de Sign does not need to store your full card details for the purpose of processing your payment. Payment information is handled by the relevant payment service providers in accordance with their own privacy and security policies.

7. SHIPPING AND DELIVERY

To fulfil your order, we may provide the necessary information, such as your name, telephone number and delivery details, to the shipping provider responsible for delivering your order.

For orders delivered through BOX NOW, the information necessary for delivery may be shared with BOX NOW.

8. SERVICE PROVIDERS

We may use trusted third-party service providers to operate our website and provide services to you, including:

• Wix, which provides the website and online store platform

• Payment service providers used through Wix

• Shipping and delivery providers

• Other service providers where necessary to operate our business

These providers may process personal data only as necessary to provide their services and in accordance with applicable data protection requirements.

Wix acts as a processor for certain personal data processed through our website. Wix provides tools and settings to help site owners meet their data protection obligations, but the website owner remains responsible for determining how personal data is collected and used.

9. COOKIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation, security and functionality of the website. Other cookies may be used for preferences, analytics or other purposes, depending on the services and integrations enabled on our website.

Where required by law, we will request your consent before using non-essential cookies.

For more information about the cookies used on our website and how you can manage your preferences, please see our Cookie Policy.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

11. HOW LONG WE KEEP YOUR DATA

We keep personal data only for as long as necessary for the purposes for which it was collected, including fulfilling orders, handling returns and exchanges, maintaining business records and complying with legal, tax and accounting obligations.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

12. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, you can contact us using the details provided below.

13. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from Eri de Sign, we may use your email address to send you information about new products, collections, offers or other updates.

You can unsubscribe from marketing communications at any time by contacting us or by using the unsubscribe option included in the relevant communication.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. CHILDREN'S PRIVACY

Our website is intended for general audiences and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

Any updated version will be published on this page with the relevant update date.

17. CONTACT US

For any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact us: